Main Content

Frequently Asked Questions

• How does the pricing work?
• How and when do I pay?
• Do I need to pay a deposit?
• Is there a charge for delivery/collection?
• What are the monthy offer conditions?
• Do I need identification?
• Off-Hire & Collection?
• What is my responsibility for equipment return?
• What happens if something is broken, damaged or missing?
• Why am I unable to access your site from work?
• Is the information I give you on this site secure?
• Do I need any special software to use the site?
• When should i make my reservation
• Customer Care and Complaint Handling?
• What is HSS OneCall?
• How do I open/apply for an HSS credit account?
• Do you have an emergency out of hours service?
• Do you offer training courses?
• How do I order a catalogue?
• What are your terms and conditions?
• Do I have to clean the equipment I've hired before returning it to HSS?
• What are your branch opening hours?
• What's the difference between 110v tools and 240v tools?

How does the pricing work?

Note: All prices listed are Ex VAT.

ONE DAY

This is the rate for the first 24 hours.

ADD DAYS

Additional 24 hour periods after the first day or week.

WEEKEND (3 days for the price of 2 days Weekend Hire Offer)

Reduced weekend rate - Pick up Midday Friday, return by Midday Monday - and the price will be less than we normally charge for 2 days!*

WEEKLY

The Maximum rate for each 7 day period.

*Other charging structures may apply to HSS OneCall products. '3 for 2 Weekend Hireoffer' does not apply to HSS OneCall products.

What is POA

POA is 'price of application', and applies to tools and equipment secured from a third party, whos prices can change regularly. Call us for an upto date price.

There are additional charges for deliveries click here
A deposit will also be required click here

When should I make my reservation?

Please book as early as possible, especially for the busy summer and Bank Holiday periods. You may reserve by telephone or by using the online 'reservation' facility on this site.

Is there a charge for delivery/collection?

Rates for delivery and collection vary with distance and will be quoted when you place your reservation. Deliveries are normally made Monday am to Saturday midday. Transport planning is based on a delivery projection within a two-hour time window.

There is a minimum charge of £22.50 each way (+VAT) for delivering to / collection from an address within 10 miles from the nearest HSS branch, then £1.85 per mile thereafter. Within the M25 motorway the minimum charge is £25.00 each way (+VAT) for the first 10 miles and then £2.20 per mile thereafter.

For large and towed equipment, additional charges may apply and will be quoted prior to confirmation of your contract.

Off-Hire & Collection?

Finished with the kit you've hired from HSS? Just call 0845 OFF HIRE (0845 633 4473). Simply quote your contract number - we'll cease the hire and give you a confirmation reference number.

Equipment will be collected at the earliest opportunity convenient for you, usually the next working day- another time saving idea from HSS Hire!

Alternatively, trade account holders can use HSS LiveHire to offhire. Visit hsslivehire.com or call 08456 04 33 12 for more information.

Do I need identification?

We may request two forms of identity at the time of hire. A bank or credit card together with a driving licence showing your current address are ideal. If in doubt please check with your local branch.

How and when do I pay?

Credit Card

All major credit cards are accepted. In most cases this means that your hire is completed before your card statement is due. For long-term hires, charges are made at 2-week intervals.

Cash or Debit Card

Customers who prefer to pay in advance will be asked for a deposit of around twice the weekly hire rate. On return of the equipment we deduct the hire charge and refund your balance.

HSS Trade Card

For regular trade hirers who do not require a monthly credit account the HSS TradeCard offers savings on all Cash and Credit Card hires subject to payment on return. Benefits include:

• SAVE 10%* on your cash and credit card hires.
• FASTRACK SERVICE because we'll have your details. We swipe your card and enter your equipment needs... you just sign & go!

For your HSS TradeCard complete the Form online or call into your local branch.

HSS 30 Day Account

If you wish to hire on a regular basis with up to 30 days credit, please complete the Form online or call into your local branch.

Do I need to pay a deposit?

Deposits are required for all equipment hire. We may ask for a 2-week deposit which will be refunded upon return of equipment.

What is my responsibility for equipment return?

Equipment remains on hire (and chargeable) until returned to any HSS branch. If you require a collection, please telephone and ensure you obtain an 'off-Hire' number. Security of equipment remains your responsibility until returned or collected by us.

What happens if something is broken, damaged or missing?

We do charge for broken or damaged equipment. Be sure equipment is secured when not in use and protected from vandalism or loss. You can avoid the risk of unforseen charges by taking one of our Damage Waiver options.

Our highest level of protection, at 15% of the hire rate, protects you against the cost of theft and repairing damage of HSS equipment, up to the value of £5,000.
Our standard level of protection, at 10% of the hire rate, protects you against the cost of repairing accidental damage of HSS equipment.
** Supplementary conditions and limits of claim apply.
Full details with hire are available on request.
**Different limitations apply to HSS OneCall products.

Why am I unable to access your site from work?

You may be attempting to access the Internet from within a firewall. Your employer may restrict your access to the Internet, and only allow specific types of access. This is a common security precaution at many places of employment. You will need to contact your network administrator if you are experiencing problems while you are at work.

Is the information I give you on this site secure?

Yes, we collect and store your data securely. You should see a small padlock or key along the bottom of your screen on the Checkout & Application page which shows that the page is secure.

All personal information is stored using 128 bit encryption. We utilise the industry-standard Sockets Layer (SSL) technology to encrypt all the personal information including credit or debit card numbers, names and addresses.

	This site chose VeriSign SSL for secure e-commerce and confidential communications.
About SSL Certificates

Do I need any special software to use the site?

No, you should be able to view everything on our site without any problems.

 

What are the monthy offer conditions?

The monthly offers are only applicable to orders placed and started in the offer month e.g. November monthly offers are only applicable to orders placed and started between 1 – 30 November. Offers are subject to availability and can be withdrawn at any time. Offer prices exclude VAT and a deposit will be required. The offers cannot be used in conjunction with any other offer, promotion or discount.

What is HSS OneCall?

At HSS, we have a wide range of tools and specialist equipment suitable for almost every task but if you want something exceptionally large or particularly unusual, there will be some things we just don’t stock. If we can’t supply a piece of kit directly, we will work with our extensive network of best-of-breed suppliers to source it for you.
Need a Compact Excavator? A Telescopic Boom? Or a JCB digger? No problem, we can get it.
Speak to one of our dedicated OneCall Hire Controllers who will locate the equipment for you, process your order and arrange delivery – and no matter what you need or where
we get it from, you’ll have just one point of contact, a single invoice and a range of payment options. We can also offer specialist advice and training.

How do I open/apply for an HSS credit account?

If you wish to hire on a regular basis with up to 30 days credit please complete the Form online or call into your local branch.

 

Do you have an emergency out of hours service?

You can contact our 24hr desk on 08456 11 00 11..

Do you offer training courses?

HSS Training has a huge range of industry-recognised courses. Visit www.hsstraining.com or call them direct on 08457 66 77 99

How do I order a catalogue?

Click here to order our Hire Guide online, or alternatively you can click here to view our interactive and downloadable click n' flick Hire Guide.

What are your terms and conditions?

Click here to see our Terms and Conditions

Do I have to clean the equipment I've hired before returning it to HSS?

A cleaning charge will be levied if equipment is returned dirty

 

What are your branch opening hours?

Our standard opening hours are:
Mon to Fri: 07.30 - 17.30
Saturday: 08.00 - 13.00
Regional variations do exist, so please check when placing your order. You can see your local branch's opening hours by using the online HSS Branch Finder. You can also download the HSS App to obtain branch details and direction (click here for more information), or download our handy Sat Nav files (click here for more information)

What's the difference between 110v tools and 240v tools?

240v are traditionally used in domestic circumstances, using mains electricity. 110v tools are usually used on building sites. 110v tools can be run from the mains, but will require a transformer to do so. Both are safe when used properly.