Customer care

Tell us about your experience

At HSS, we like to delight our customers and work hard to do so. It's great to hear about positive experiences, but equally, if you don't feel that your hire experience was everything it should have been, we'd like to know so that we can do something about it.



Please speak to a manager; they'll be happy to help you

Find your local branch


We always aim to reply within five days of receipt


Submitting a positive review of a product you've hired is great way of helping other customers decide, and a real compliment to us.

However, if you’d like to tell us directly if we've done well, please get in touch. And if you think a member of our team has gone above and beyond the call of duty, you can nominate them as a Hero of Hire.

Nominate a Hero of Hire


We always aim to reply within two hours during business hours (8am to 5.30pm Monday to Friday)

Want to email us?

If you simply want to email us without filling in the form opposite click here to email us 

Need to speak to someone else?

If you're not satisfied with how we have handled your complaint, please tell our Customer Care Director by writing to the address below or click here to email 

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Live availability
Free click & collect from any branch
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Delivery anywhere in the UK