Faqs - HSS Hire

FAQs

Showing 24 FAQs
 

Payment and delivery

'One day' is the rate for the first 24 hours; 'add days' refers to additional 24-hour periods after the first day or week; and 'weekly' is the maximum rate for a period of seven days.

'Weekend' refers to our 3 for 2 weekend hire deal: if you pick up at noon on Friday and return by noon on Monday, you'll be charged less than the price of two standard days. Unfortunately, the 3 for 2 weekend hire offer does not apply to OneCall products.

Some equipment is listed as 'POA', which stands for price on application. This applies to tools and equipment secured from third parties, whose prices can change regularly. To get an up-to-date price, just give us a call.

All our prices exclude VAT.

Credit card

We accept all major credit cards online and in branch for hire or purchase of any HSS products or services.

If you're hiring a product, in most cases this means your hire is completed before your card statement is due. For long-term hire, charges are made at two-week intervals.

Cash or debit card

You can also pay in advance by debit card online or in branch for hire or purchase of any HSS products or services.

HSS TradeCard

HSS TradeCard is our fast track service for trade customers to use in our branches. It saves you 10% compared to other forms of payment and is quick and easy to use: we simply swipe your card, enter your equipment requirements and generate your invoice.

For more information about our TradeCard, please call in to your local branch.

30-day account

If you'd like to hire equipment on a regular basis with up to 30 days' credit, please drop in to your local branch to set up your account.

Yes, a deposit equal to two weeks' hire is charged for all equipment paid for in-branch. It does not apply when paying online. This is refunded when the equipment is returned, minus the hire cost.

If you collect from branch, there is no cost. If you choose to have your hire item(s) delivered and collected from you, the charges are: a minimum charge of £22.50 plus VAT each way for delivering to or collection from an address within 10 miles of the nearest branch, then £1.85 per mile thereafter. Within the M25, the minimum charge is £25.00 plus VAT each way for the first 10 miles, then £2.20 per mile thereafter.

The total delivery costs are displayed on the Review Order page when ordering online, if you call us to hire your items, delivery charges will be outlined to you over the phone. For large and towed equipment, additional charges may apply; these will be included in the pricing summary on the Order Review page or before your hire is confirmed over the phone.

Deliveries are normally made from Monday morning until Saturday at noon.

Our monthly offers are only applicable to orders placed and started in the offer month. For example, November offers are only applicable to orders placed and started between 1 and 30 November. Offers are subject to availability and can be withdrawn at any time. The prices exclude VAT, and a deposit will be required. Offers can't be used in conjunction with any other offers, promotions or discounts.

Identification and returns

We will ask for two forms of identification at the time of hire; a bank or credit card plus a driving licence showing your current address are ideal. If you're not sure which ID to bring, please ask your local branch.

Finished with the kit you've hired from us? Simply call 0845 OFF HIRE (0845 633 4473) and quote your contract number – we'll end the hire and give you a confirmation reference number.

The equipment will be collected at the earliest opportunity convenient for you – usually the next working day.

Alternatively, trade account holders can use HSS LiveHire to off-hire. Visit hsslivehire.com or call 08456 04 33 12 for more information.

Equipment remains on hire, and therefore chargeable, until it's returned to one of our branches. If you require a collection, please call 0845 OFF HIRE (0845 633 4473) and ensure you obtain an off-hire number. The security of any equipment remains your responsibility until it's collected by us or has been returned.

Yes, we ask that you clean equipment hired from us before returning it. A cleaning charge will be levied if equipment is returned dirty.

Managing my account

Please book as early as possible, especially for summer and bank holidays. You can reserve online or by phone.

If you'd like to hire from us on a regular basis with up to 30 days' credit, please call in to your local branch.

Yes – contact our 24-hour desk on 08456 11 00 11.

About HSS services

Contacting us

To speak to someone at your nearest branch, please call 08457 28 28 28. If you have a customer service query, please call our customer care team on 03457 23 11 41. A full list of contact numbers is available here

If you'd like to visit a branch, our standard opening hours are:

Monday to Friday: 7.30am to 5.30pm

Saturday: 8am to 1pm

Regional variations exist, so please check when placing your order. You can see your local branch's opening hours by using the online branch finder .

Click here to order our hire guide online. Alternatively, click here to view our interactive, downloadable hire guide.

We work hard to delight our customers. However, if you don't feel your hire experience was everything it should've been, we'd like to know so we can do something about it.

All our branch managers are happy to discuss your concerns. Alternatively, please contact our customer care team on 03457 23 11 41 between 7am and 5.45pm, Monday to Friday.

For other ways to contact us, visit our customer care page

Click here to read our terms and conditions.

Using our website

Your employer may be using a paywall to limit internet access to certain sites; this is a common security precaution at many workplaces. If you're experiencing access problems at work, you'll need to contact your network administrator.

Yes, all the data we collect is stored securely. You'll notice a small padlock or key along the bottom of your screen on the checkout page; this indicates that the page is secure.

We utilise industry-standard, 128-bit Secure Sockets Layer (SSL) technology to encrypt all personal information, including credit card and debit card numbers, names and addresses.

No, you should be able to view our site without any problems.

You're better equipped.

Live availability
Free click & collect from any branch
Committed to safety and support
Delivery anywhere in the UK