Showing 335 FAQs

Contacting us

Click here to order our hire guide online. Alternatively, click here to view our interactive, downloadable hire guide.

Click here to read our terms and conditions.

We work hard to delight our customers. However, if you don't feel your hire experience was everything it should've been, we'd like to know so we can do something about it.

All our branch managers are happy to discuss your concerns and receive any feedback relating to your hire experience at HSS. Find the contact details for your local branch here

Identification and returns

Before any delivery or collection, you’ll need to provide two forms of identification (one photographic and one proof of address). Your branch team will be in touch to organise this with you. 1 x photo ID e.g. passport or driving licence.

Accepted forms of id include passport or driving license as your photo id and a credit/debit card or a utility bill (dated within the last six weeks) for proof of address. Failure to provide identification could result in a delay with your order.

Equipment remains on hire, and therefore chargeable, until it's returned to one of our branches. If you require a collection, please call 03457 282828 and ensure you obtain an off-hire number. The security of any equipment remains your responsibility until it's collected by us or has been returned.

Finished with the kit you've hired from us? Simply call 03457 282828 and quote your contract number – we'll end the hire and give you a confirmation reference number.

The equipment will be collected at the earliest opportunity convenient for you – usually the next working day

Yes, we ask that you clean equipment hired from us before returning it. A cleaning charge will be levied if equipment is returned dirty.

Managing my account

Please book as early as possible, especially for summer and bank holidays. You can reserve online, on our app, via our live chat team or by phone

If you'd like to hire from us on a regular basis with up to 30 days' credit, please call in to your local branch or click here to register online

Payment and delivery

Cash or debit card

If you place an order online, you can pay with a credit or debit card on site. You can also pay by debit or credit card in branch, or over the phone prior to collection or delivery.

Credit card

We accept all major credit cards online and in branch for hire or purchase of any HSS products or services. If you're hiring a product, in most cases this means your hire is completed before your card statement is due. For long-term hire, charges are made at two-week intervals.

30-day account

If you'd like to hire from us on a regular basis with up to 30 days' credit, please call in to your local branch or click here to register online.

Yes. We operate a click and collect service within our branches for online orders. You can order online and collect in store as quickly as 1 hour from when the order was placed. This is subject to availability.

All prices are exclusive of VAT. To show prices inclusive of VAT use the toggle function that is located at the top right of the page.

Yes, a deposit is equal to two weeks' hire is charged for all equipment. This is refunded when the equipment is returned, minus the hire cost.

Yes. Orders placed before 10am can have deliveries in the afternoon of the same day. This is subject to availability.

Our rates for delivery and collection vary depending on your location; you'll receive a quote when you place your reservation. Deliveries are normally made from Monday morning until Saturday at noon. Please note, stores in Scotland are not currently operating deliveries or click and collect orders on Saturdays.

All online orders now charge a set fee of £15 each way for the delivery and collection of your HSS equipment. Meaning, as long as you're less than 30 miles from the HSS branch fulfilling your order you'll only be charged £30. If you're more than 30 miles away, delivery and collections will now be charged at a flat rate of £25 each way, no matter how much equipment you hire from us or how far away you are.

£15 delivery is available in the UK only and excludes ROI, Channel Islands, the Isle of Man and selected Highlands and Scottish Islands.

For large and towed equipment, additional charges may apply; these will be quoted before your hire or purchase is confirmed
*last updated May 2022.

Using our website

Your employer may be using a paywall to limit internet access to certain sites; this is a common security precaution at many workplaces. If you're experiencing access problems at work, you'll need to contact your network administrator

Yes, all the data we collect is stored securely. You'll notice a small padlock or key along the bottom of your screen on the checkout page; this indicates that the page is secure.

We utilise industry-standard, 128-bit Secure Sockets Layer (SSL) technology to encrypt all personal information, including credit card and debit card numbers, names and addresses.

Buying from us?

No – All orders will delivered within 48 hours only, subject to availability.

If your items arrive damaged/faulty or the wrong item has been sent, there will be no charge to return and HSS will arrange this for you. In all other circumstances you will need to pay to return your item(s). The cost will be subject to your parcels weight and/or the returns option you choose.

Once a returns number has been generated and your item has been sent back, your refund can take between three and seven working days to appear back in your account.

Our dedicated returns team can help. Please email returns@hss.com with your order reference and a member of our team will be in touch.

Providing your order is placed before 4:30 pm Monday to Friday, the item will be delivered within 48 hours. Subject to availability.