Faqs - HSS Hire


Showing 35 FAQs

Payment and delivery

'One day' is the rate for the first 24 hours; 'add days' refers to additional 24-hour periods after the first day or week; and 'weekly' is the maximum rate for a period of seven days.

'Weekend' refers to our 3 for 2 weekend hire deal: if you pick up at noon on Friday and return by noon on Monday, you'll be charged less than the price of two standard days. Unfortunately, the 3 for 2 weekend hire offer does not apply to OneCall products.

Some equipment is listed as 'POA', which stands for price on application. This applies to tools and equipment secured from third parties, whose prices can change regularly. To get an up-to-date price, just give us a call.

All our prices exclude VAT.

Credit card

We accept all major credit cards online and in branch for hire or purchase of any HSS products or services.

If you're hiring a product, in most cases this means your hire is completed before your card statement is due. For long-term hire, charges are made at two-week intervals.

Cash or debit card

You can also pay in advance by debit card online or in branch for hire or purchase of any HSS products or services.

HSS TradeCard

HSS TradeCard is our fast track service for trade customers to use in our branches. It saves you 10% compared to other forms of payment and is quick and easy to use: we simply swipe your card, enter your equipment requirements and generate your invoice.

For more information about our TradeCard, please call in to your local branch.

30-day account

If you'd like to hire equipment on a regular basis with up to 30 days' credit, please drop in to your local branch to set up your account.

Our rates for delivery and collection vary depending on your location; you'll receive a quote when you place your reservation. Deliveries are normally made from Monday morning until Saturday at noon. We aim to deliver within a two-hour window.

There is a minimum charge of £22.50 plus VAT each way for delivering to or collection from an address within 10 miles of the nearest branch, then £1.85 per mile thereafter. Within the M25, the minimum charge is £25.00 plus VAT each way for the first 10 miles, then £2.20 per mile thereafter.

For large and towed equipment, additional charges may apply; these will be quoted before your hire or purchase is confirmed.

Our monthly offers are only applicable to orders placed and started in the offer month. For example, November offers are only applicable to orders placed and started between 1 and 30 November. Offers are subject to availability and can be withdrawn at any time. The prices exclude VAT, and a deposit will be required. Offers can't be used in conjunction with any other offers, promotions or discounts.

Yes, a deposit is equal to two weeks' hire is charged for all equipment. This is refunded when the equipment is returned, minus the hire cost.

Identification and returns

We will ask for two forms of identification at the time of hire; a bank or credit card plus a driving licence showing your current address are ideal. If you're not sure which ID to bring, please ask your local branch.

Equipment remains on hire, and therefore chargeable, until it's returned to one of our branches. If you require a collection, please call 0845 OFF HIRE (0845 633 4473) and ensure you obtain an off-hire number. The security of any equipment remains your responsibility until it's collected by us or has been returned.

Yes, we ask that you clean equipment hired from us before returning it. A cleaning charge will be levied if equipment is returned dirty.

Finished with the kit you've hired from us? Simply call 0845 OFF HIRE (0845 633 4473) and quote your contract number – we'll end the hire and give you a confirmation reference number.

The equipment will be collected at the earliest opportunity convenient for you – usually the next working day.

Alternatively, trade account holders can use My HSS Reports to off-hire. Visit sites.hss.com/MyHSSReports/Accounts/Login or call 08456 043 312 for more information.

Managing my account

Please book as early as possible, especially for summer and bank holidays. You can reserve online or by phone.

If you'd like to hire from us on a regular basis with up to 30 days' credit, please call in to your local branch.

Contacting us

Click here to order our hire guide online. Alternatively, click here to view our interactive, downloadable hire guide.

Click here to read our terms and conditions.

We work hard to delight our customers. However, if you don't feel your hire experience was everything it should've been, we'd like to know so we can do something about it.

All our branch managers are happy to discuss your concerns and receive any feedback relating to your hire experience at HSS. Find the contact details for your local branch here

Using our website

Your employer may be using a paywall to limit internet access to certain sites; this is a common security precaution at many workplaces. If you're experiencing access problems at work, you'll need to contact your network administrator.

Yes, all the data we collect is stored securely. You'll notice a small padlock or key along the bottom of your screen on the checkout page; this indicates that the page is secure.

We utilise industry-standard, 128-bit Secure Sockets Layer (SSL) technology to encrypt all personal information, including credit card and debit card numbers, names and addresses.