Q: What happens when I fill in the form?

A: Once completed, we will send your information securely to our returns team, who will begin the process for you. A member of the team will be in touch once your request has been received.


Q: How quickly will I get my refund?

​​​​ A: Once a returns number has been generated and your item has been sent back, your refund can take between three and seven working days to appear back in your account.


Q: Do I pay for returns?

A: If your items arrive damaged/faulty or the wrong item has been sent, there will be no charge to return and HSS will arrange this for you. In all other circumstances you will need to pay to return your item(s). The cost will be subject to your parcels weight and/or the returns option you choose.
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Q: Who do I contact if I need further support?

A: Our dedicated returns team can help. Please email returns@hss.com with your order reference and a member of our team will be in touch.


Q: When will I receive my order?

A: Providing your order is placed before 4:30 pm Monday to Friday, the item will be delivered within 48 hours. Subject to availability.


Q: Can I place an order for a future delivery date?

A: No – All orders will delivered within 48 hours only, subject to availability.


Q: Do you have terms and conditions I can read?

A: Of course, you can find our HSS terms and conditions here.