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Q: What happens when I fill in the form?

A: Once completed, we will send your information securely to our online support team, who will begin the process for you. A member of our team will be in touch once your request has been reviewed.


Q: How quickly will I get my refund?

​​​​A: Once a returns number has been generated and your item has been sent back, your refund can take between three and seven working days to appear back in your account.


Q: Do I pay for postage?

A: HSS will pay for postage if the items are damaged/faulty or the wrong item has been sent. In all other circumstances, you will need to pay for the returns postage.​​​​​​​
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Q: Who do I contact if I need further support?

A: Our dedicated online support team can help. Please email returns@hss.com with your order reference and someone from our team will be in touch.


Q: Is there a cut off time for next day delivery?

A: Providing an order is placed before 4pm Monday to Friday and stock is available, this will be delivered to either your chosen address or HSS location.

Please note: Deliveries are Monday to Friday only. Weekend deliveries are currently unavailable.


Q: Do you have terms and conditions I can read?

A: Of course, you can find our HSS Toolbox terms and conditions here.